Privacy Policy

At CrystalEmber, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make purchases from our online store.

1. Information We Collect

We collect personal information when you interact with our website, such as:

  • Contact Information : Name, email address.
  • Order Details : Information related to your purchases, including shipping address and payment method.
  • Website Usage : Data on how you navigate and use our website, including IP address, browser type, and device information.

2. How We Use Your Information

Your information is used for:

  • Processing Orders : To complete transactions and ship your items.
  • Customer Service : To respond to inquiries, provide updates on orders, and offer personalized assistance.
  • Marketing : To inform you of new collections, special offers, and updates, with your consent.
  • Improvement of Services : To enhance user experience and website functionality based on your preferences.

3. Compliance and Data Protection

At CrystalEmber, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

4. Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

5. Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

6. User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at [email protected]

7. Data Protection

We employ industry-standard security measures to protect your personal information. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Sharing of Information

We do not share or sell your personal data to third parties, except as necessary for:

  • Payment Processing : Payment gateways and financial institutions involved in processing your transaction.
  • Shipping : Shipping companies to fulfill your order.
  • Legal Compliance : If required by law or to protect the rights of CrystalEmber.

9. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences and improve the functionality of our site. You can control cookie settings through your browser.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date at the bottom of the policy.

By using our website, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please feel free to contact us at [email protected]